OCCUPANCY INFORMATION

Villa Occupants

All villas and condos have a policy of a maximum number of 2 guests per bedroom. The maximum number of persons means adults and children regardless of age. The maximum number of guests will be confirmed on your rental agreement. Additional guests may be allowed with an additional charge along with permission of the owner or agent. An extra per person/per night charge will apply.

Minimum Stay: Minimum stay may vary depending on the property selected.

• Summer: 3-4 Nights Stay
• Winter: 5-7 Nights Stay
• Christmas/New Year’s: 7 Nights stay for each Holiday

Check-In / Check-Out Time: Check-In time is 3:00 P.M. / Check-Out time is 11:00 a.m. The villa staff will be anxiously waiting for your arrival to welcome you.

Seasons:

• Winter: November 1 – April 30
• Summer: May 1 – Oct 31
• Christmas /New Year’s: Any 7/night stay covering either Christmas or New Year’s between December 18 and January 8.

Note: Holiday rentals may require a Saturday-to-Saturday rental policy.

Events & Special Occasions: A gathering with more than half the number of registered guests in the villa is considered an Event and written permission is required in advance. An Event Fee will apply equal to one night’s additional rental.

Age Requirement: To make a reservation you must be 25 years or older. Non-compliance with these rules and regulations will result in immediate eviction from the property with no return of any funds paid. The person signing the contract must occupy the premises for the entire reservation.

Liability: Casa Bay Villas, the owners, staff employees, and representatives shall not be held responsible for any claims, losses, injury, or expenses arising out of any injury, illness, personal property loss, transportation delays or inconveniences, or damage to any person or property of persons occupying the property. Any dispute arising or related to this agreement shall be determined exclusively by the courts or competent jurisdiction in Puerto Vallarta, Jalisco, Mexico.

The owners, employees, and agents shall under no circumstances be held responsible for any disturbance or inconvenience to guests occupying the property caused by neighbors or the surrounding area. Unlawful activities will not be tolerated and noise curfews affecting nearby properties will be enforced.

Pets: No pets will be allowed in the rental property without written permission before arrival.

DEPOSITS AND PAYMENTS

As one of the leading vacation rental agents representing privately owned luxury villas and condos, we pride ourselves on a stellar reputation that we are proud of and want to uphold.

Payment Policy – Rates are in US Dollars – Please contact our office to select and CONFIRM your Reservation Payment Method. Payments in the original currency specified (US Dollars) on all villa or condo vacation rentals.

• Deposit Payment – A deposit equal to 50% of your total reservation is required within five business days to confirm your reservation. If your deposit is not received at this time your reservation may be considered cancelled. Please ask for an extension if needed. Until your reservation is confirmed, rates are subject to change without notice.

• Final Payment – The final payment balance of 50% on your reservation will be due 60 days prior to arrival at the villa or condo.

• For all Holiday Reservations – Final Payments are due 90 days prior to your arrival at the villa or condo.

• Refundable Security Deposit – All reservations require a Refundable Security Deposit due with your final payment. See below for details.

All rates include daily staff services (excluding Sundays and Mexican Holidays). The staff will be available at no additional charge for guests’ arrival/departure on Sundays and Holidays. Rates do not include the cost of food & beverages, staff gratuities, or airport transfers.

Damages & Responsibility: All owners require a Refundable Security Deposit which will be due with your final payment. If there are no damages or lost items, we will return your security deposit two weeks after departure. Guests occupying the property will be responsible for any damages caused by themselves or their guests to the property or its contents during their stay. Costs for damage will be limited to repairs or replacement value of items(s) damaged. Unlawful activities and boisterous behavior will not be tolerated.

Many properties have zero cancellation policy so Trip Cancellation Insurance is strongly recommended. Travel Insurance is available through your airline carrier or through Trip Cancellation Insurance online. They respond to unexpected circumstances and unfortunate occurrences that threaten to interfere with even your best-laid plans. Contact our office for information and assistance.

When you reserve a villa or condo through Casa Bay Villas you can rest assured knowing you are working with an expert in the vacation rental business.

From the day you confirm your vacation rental to the day you return home, Casa Bay Villas will be your assistant for your Puerto Vallarta vacation.

All guests receive our Five-Star Platinum Service and we pride ourselves on going the extra mile to ensure you select the perfect vacation rental.

All our luxury villas and condos have been personally inspected and hold our highest standards of excellence.

CANCELLATION POLICY

Cancellation Policies vary with each private villa owner. Policies are based on re-renting the property for the same dates and nightly rate or up to the discretion of the owner.

If a guest elects to terminate their Reservation/Rental Agreement Casa Bay Villas will contact the owner to request a Full Refund up to ninety (90) days prior to arrival at the villa or condo less a Cancellation/Service Fee of 35% of the total rental amount.

Any cancellation received 90 days or less before your arrival date or any cancellation scheduled over the Christmas/New Year Holiday period will not be eligible for any refund unless we can re-rent the villa or condo for the same dates and amount, in which case Casa Bay Villas will request from the owner a Full Refund be made to the guest less a 30% Cancellation/Service Fee of the total rental agreement.

Holiday Reservations – At the request of all villa owners any cancellation schedule over the Christmas/New Year Holiday or major Holiday periods will not be eligible for any refund unless we can re-rent the villa or condo for the same dates and amount, in which case Casa Bay Villas will request from the owner a Full Refund be made to the guest less a 30% Cancellation/Service Fee of the total rental agreement.

The next time you travel, be protected with Travel Insurance!

We recommend our clients purchase Trip Cancellation/Travel Insurance.

Casa Bay Villas recognizes that the unforeseen may happen in life and unpredictable circumstances may force you to alter your vacation travel plans. We recommend Travel Insurance for all private villa/condo rental accommodations.

Travel Insurance can help you replace a lost passport, lost or stolen baggage, trip delay coverage and solve other travel situations. Travel Insurance experts can help you get medical care in an emergency, locate a pharmacy to replace lost prescriptions, arrange for covered emergency medical transportation, and much more.

Many great travel insurance companies offer you peace of mind while on vacation. No one is immune to travel mishaps – that’s where travel insurance can help. It provides coverage that can save you a lot of aggravation before, during, and after your trip. Whether you need to cancel a trip or pay for emergency medical care the right plan will allow you to travel worry-free from surprise expenses if something should go awry while traveling.

So, if your flight is canceled, you are stuck at the airport, or you need to find the best hospital, all travel insurance companies have 24-hour assistance available for travelers.

Medicare doesn’t cover you overseas. Whether you have Medicare or private health insurance, you probably won’t be covered while traveling abroad. Travel insurance with emergency medical benefits is designed to reimburse your covered emergency healthcare expenses, wherever you are, including costly medical evacuations.